SeafarerKit — Support & Data Deletion

Last updated: 29 October 2026

1. Contact

Marine Solutions SD Group
3–7 Kyianivskyi Lane, Office 110A
Kyiv, 04053, Ukraine
Email: support@msdmarine.com

For technical support, include the application version, Android or iOS version, a description of the issue and the steps to reproduce it. Redact documents, salary details and crew information unless a specific item is necessary to explain the issue.

Do not send passwords, backup passwords, payment-card details or store account security codes. Routine support does not require them.

2. Local profile, not an online account

SeafarerKit does not require an online SeafarerKit account. Your seafarer profile and ordinary records are local to your device. We cannot remotely open or delete your journal on your behalf and do not maintain a server directory of your personal journal records.

3. Removing local records

Use the application's deletion actions to remove individual records and attachments. Review the confirmation and its scope, especially when deleting records linked to a contract or work/rest journal.

To remove the main personal dataset, open Settings, go to the security/protection section and select Delete personal data. Confirm the Delete all data prompt after reviewing the consequences. The exact display language follows your application language.

This removes the main profile, contract, document, finance, hours and settings records from the application and attempts to remove their stored attachments. If the application reports that a file could not be cleaned up, follow its instructions and contact support if the issue persists. This action is not a forensic-erasure guarantee for the device.

Create a verified backup first if you want a recoverable copy. Without a usable backup and password, removal may be irreversible.

4. Exports, originals and copies held elsewhere

Deleting a SeafarerKit entry does not delete originals in your photo library or other locations, or copies you exported, shared, printed or saved outside the application.

Delete unwanted backup files, PDFs, photos, email attachments and cloud-storage copies separately. Recipients may retain copies previously shared with them; contact the recipient where appropriate.

We cannot recall shared files, reset a backup password or reconstruct a lost journal. Do not send a backup password to support.

5. Purchases and subscriptions

Deleting personal data or uninstalling does not cancel a store subscription, request a refund or erase purchase history held by Apple or Google.

Purchase-verification information is stored separately from the main journal dataset. Deleting the journal is not deletion of those store or purchase-verification records. A current purchase may be checked again when the application connects to the store.

Manage renewal through the original store. Use Restore Purchases with the original store account and an internet connection to restore an eligible entitlement. This restores Pro access, not personal records. See the Subscriptions, Lifetime Access & Refunds policy for details.

6. Requests about information held by us

We may hold support correspondence and limited technical or transaction information described in the SeafarerKit Privacy Policy. To request access, correction or deletion, write to support@msdmarine.com with the subject “SeafarerKit privacy request”.

Describe the request and relevant interaction, such as a support email or purchase problem. We may request proportionate information to verify and locate it. Do not send identity documents unless they are necessary and specifically requested.

We assess requests within the deadlines required by applicable law. Where information must be retained for a legal obligation, security, fraud prevention or a legal claim, we will explain the applicable reason where required. We assist with requests about processing for which we are responsible; independently controlled store records may also require a request to Apple or Google.

7. Lost or replaced devices

We do not hold a cloud copy of your seafarer journal. Recovery after loss, damage or replacement requires a compatible, usable backup you previously saved and its password.

A store purchase restoration does not recover contracts, documents, finances or Rest Hours. Before changing a device, verify both your data backup and your access to the original store account.

8. Further information

Read the SeafarerKit Privacy Policy for data categories, purposes, providers, retention and rights. Read the Terms of Use and Methodology & Limitations notice for application responsibilities and interpreting records.

Marine Solutions SD Group
3–7 Kyianivskyi Lane, Office 110A
Kyiv, 04053, Ukraine
support@msdmarine.com