At Marine Solutions SDGroup, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Marine Survey software application for Windows and Mac, including both Personal and Corporate versions. By using the Software, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use the Software.

1. INFORMATION WE COLLECT

When you install and use Marine Survey, we may collect the following types of information:

1.1 Personal Information

We collect certain personal data when you purchase a license or contact us for support, including:

• Full Name (if provided)

• Email Address (used for license management and support)

• Device ID (unique identifier of your computer for license verification)

• License Key (to manage your software activation)

• Payment Details (handled by a third-party processor)

1.2 Technical Information

When using the Software, we may automatically collect:

• Operating System Information (Windows or Mac)

• Software Version (to provide updates and support)

• Error Logs and Crash Reports (only if voluntarily submitted)

1.3 Communication Data

If you contact our support team at support@marinesurv.com or our sales team at sales@marinesurv.com, we collect and store communication records to assist you and improve our services.

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

• License Management – To generate, validate, and track software licenses for both Private and Corporate users.

• Payment Processing – To confirm purchases and renewals (handled by Fondy, see Section 3).

• Customer Support – To assist users with technical issues and inquiries.

• Software Updates – To notify users of important updates or security patches.

• Fraud Prevention – To prevent unauthorized software use and detect fraudulent transactions.

• Legal Compliance – To comply with legal obligations, such as tax laws and anti-fraud regulations.

We do not use your data for marketing purposes or share it with third parties for advertising.

3. PAYMENT PROCESSING & FINANCIAL DATA

We use a third-party payment processor, Fondy ( www.fondy.ua), to handle all financial transactions.

3.1 What We Do NOT Collect or Store

• We do not collect, process, or store your credit card or payment details.

• All payments are securely processed through Fondy's system, which is PCI-DSS compliant.

3.2 What We Receive from Fondy

When you purchase a license, Fondy provides us with:

• Transaction Confirmation (successful or failed payment)

• Your Email Address (to link your license to your account)

• Device ID (for license activation and renewal)

• License Key (to activate your purchase)

For more details on Fondy's privacy policy, please refer to: Fondy Privacy Policy (check for an official link on their website).

4. DATA STORAGE & SECURITY

4.1 Where Your Data Is Stored

• We store your license data (email, Device ID, License Key, purchase date) on secure servers located on www.digitalocean.com.

• Customer support emails are stored in our secure email system.

4.2 Security Measures

• SSL Encryption for all data transmissions.

• Access Controls to prevent unauthorized access.

• Data Minimization – we only store essential data for software functionality.

Despite our efforts, no system is 100% secure, and we encourage users to take necessary precautions when using any online service.

5. DATA SHARING & DISCLOSURE

We do not sell, rent, or share your personal information with third parties.

• Legal Compliance – If required by law, court order, or government request, we may disclose your information.

• Fraud Prevention – If we detect fraud or illegal activity, we may share relevant data with law enforcement or financial institutions.

• Technical Support – If you request support that requires third-party involvement, we may share necessary details with Fondy or related service providers.

6. YOUR RIGHTS & CHOICES

As a user, you have the following rights regarding your data:

• Access Your Data – You can request a copy of the personal data we store.

• Correct Your Information – If your email or other details are incorrect, you can request a correction.

• Request Data Deletion – You can ask us to delete your personal data, except when we must retain it for legal reasons.

• Withdraw Consent – If you no longer wish to use our services, you can request to deactivate your account.

To exercise these rights, contact us at support@marinesurv.com

7. DATA RETENTION POLICY

• License Data – Retained as long as your license is active, and for up to 2 years after expiration for fraud prevention.

• Support Emails – Retained for 1 year unless required longer for legal reasons.

• Error Logs – Retained only for the time necessary to analyze issues and improve performance.

8. COOKIES & TRACKING TECHNOLOGIES

The Marine Survey software does not use cookies, tracking scripts, or analytics software.

However, our website (if applicable) may use cookies for functionality and security purposes. For more information, refer to our Website Privacy Policy www.msdmarine.com

9. THIRD-PARTY LINKS

Our Software may contain links to third-party websites, such as Fondy ( www.fondy.ua) for payment processing.

We are not responsible for the privacy policies of third-party sites and encourage users to review their terms before using external services.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be:

• Posted within the Software and/or on our official website.

• Effective immediately upon posting, unless otherwise stated.

We recommend reviewing this policy periodically to stay informed about how we handle your data.

11. CONTACT INFORMATION

For privacy-related inquiries, please contact:

Personal & Data Requests: support@marinesurv.com

Corporate Inquiries: sales@marinesurv.com

By using Marine Survey, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.